"I found a pre-owned Audi vehicle via the internet and was directed to Bellbowrie Motors in Coffs Harbour, where a very friendly and easygoing sales professional contacted me to discuss the car.
I dealt with Lachlan, who was exceptionally pleasant and upfront and promptly and competently addressed any queries I had about the car.
I was in Melbourne, so I was unable to view the car in person and was initially a little hesitant about buying a vehicle sight unseen but the photos that were supplied were clear and comprehensive, and Lachlan assured me of the car’s condition in detail, and his honest nature made me instantly feel comfortable with his description.
Bellbowrie Motors were exceptionally accommodating with the price and included shipping of the vehicle to a local affiliate car dealer of my choice.
The deal was done in a matter of hours with all necessary paperwork sent on time and phone calls to follow up.
Sure enough, the car arrived in the allocated time frame and was even better than my original expectations, which I was extremely pleased with. Lachlan followed up the delivery immediately with a friendly call to ensure I was happy with the vehicle and the delivery, which I was and I thanked him profusely.
I would buy from Bellbowrie Motors again in a heartbeat and highly recommend them to anyone looking at their inventory, whether you are local or interstate. Their level of care, customer service and professionalism is second to none, and I only wish there were more dealers like them. Any follow up questions since purchase have had have always been met with a ‘can do’ attitude and it is always a pleasure to speak with any of their staff.
They are true professionals in every sense of the word, and I can’t recommend Lachlan, and the Bellbowrie Motors team highly enough."
My recent purchase of a VW van from your dealership through Lachlan Brown could not have been better.
After searching far & wide, the value of the recently traded vehicle was the best price we could find.
The efficient manner undertaken by your dealership in flying me up to inspect & purchase the vehicle was great. All flights to travel to Coffs were sorted your end & I simply walked out the door of the airport to be collected without waiting. It is obvious that your dealership is well versed in selling quality vehicles to people from out of town.
The days of wandering around Sydney’s auto alley kicking tyres are well and truly over.
It was also a great way to take my new "lounge on wheels" for it’s first drive back to Sydney.
I have been around for a few years now and my new C30 is my third Volvo, with a handfull of other new cars thrown into the mix. I loved the shape and style of the C30 but now living in Port Macquarie (and not having a Volvo dealer in town) I was reluctant to pursue ownership. Your recent local roadshow again wetted my appetite, moreso after getting up close and personal with Volvo, and we took that next step.
We have just had a 1000km service, which was organised for me by Wendy (and carried out by Shannon) to be done on a Saturday and a long weekend given my circumstances.
We were impressed with those associated with Bellbowrie (Craig, Fiona and particularly Oregon with his vehicle knowledge ) when we took delivery of the new vehicle, but your team help and assistance over the long weekend service has prompted me to send you this note of appreciation.
I reiterate that I am now in my 70th year and have always purchased new vehicles (not second hand), and I have never experienced such a team effort with sales/delivery and initial service as that demonstrated by Bellbowrie. It would be a hard act to follow and a challenge for you to maintain at such a level.
Again many thanks, we love the car, and the bubbly went well pre dinner last weekend."
Greg and Anne Alpen.
I just wanted to drop you a quick line to thank you for your outstanding service! Both Mark and I felt confident with you handling the transaction and could not fault your execution. You responded to requests promptly and with out complaint (despite the fact the I am sure I would have given you good reason to grumble!).
Throughout the whole transaction we felt that there was transparency and honesty. Qualities that I assure you are unfamiliar to many customer service vocations!
We look forward to dealing with you in the future and can not speek highly enough of your service."
"A big thank you to Bellbowrie Motors for being so helpful with our recent car problems on our holiday, if it weren’t for their help we would have been stuck for almost 4 weeks with no car, if you are in the market for a new car, give them a call they will look after you. I know where I will be getting my next car from!"
Chantelle Bliss - Forever Bliss Photography - Via Facebook.
Moira and I have recently changed vehicles from our two Volvo’s to a Jeep Wrangler sport and Jeep Cherokee sport. This was an exercise to fit with our changing lifestyle and of course to reduce outgoings so we could utilise funds more wisely in our new business.
We purchased both vehicles from Bellbowrie in Coffs Harbour. I originally spent a great deal of time negotiating with Jeep dealers all over NSW’s but non gave the sales support, friendly service or professionalism of Bellbowrie.
I am writing this to say when ever you may be looking at a new vehicle whether Audi, Volvo, Jeep, Nissan, Suzuki this dealership is amazing. I would highly recommend that if you are considering any of the above new vehicles that you include Bellbowrie on your list of dealers to contact. In a world of poor service and don’t care attitudes this dealership is an Oasis of professionalism but more important genuine friendly service, I know you will not be disappointed.
I realise this is a commercial for Bellbowrie, but it is so rare to find this level of support and service I felt I must pass on the information to my friends.
ps My Jeep is now converted for beach lifestyle & FUN!
"I would heartily recommend Bellbowrie Motors if you where in search of a quality motor vehicle. With a hectic career and busy family life it was quite difficult to get out and do the leg work to find a replacement vehicle. As I work in the IT industry in Canberra I decided to use technology to help me with this issue, with the aid of http://www.carsales.com.au/ it lead me to http://www.bellbowriemotors.com.au/ where I found the vehicle I was looking for.
I found the team at Bellbowrie Motors to be extremely helpful, professional, honest and very responsive to my requests. After a number of quick emails the vehicle was purchased sight unseen. When I went to pick the vehicle up, I was totally rapped, it was everything I expected and was informed about, gone are the days where you can’t trust a car dealership.
The vehicle had been serviced, cleaned, and inspected the paperwork was ready to go, no waiting and no mucking about. This company is definitely up to date with today’s technology and customer service; I would especially like to thank Jim Hardaker and Steve Ogrady for their excellent service and honesty in helping me with the purchase of my vehicle. I would also like to thank the rest of their team for any assistance they provided me. I will definately be contacting them again when I require another vehicle."
A Very Satisfied Customer
NB: Andrew lives in Canberra
The sales and support provided by Bellbowrie was second to none. A truly exceptional buying experience. The product met and exceeded my high expectations.
Is that sappy enough?
Seriously, thanks very much for everything. Flashing lights aside the car is exceptional and you and your guys were a real pleasure to deal with.
Alistair Monroe - Parramatta
Did you happen to read Ian Yates article in The Australian Industry Standard February 26, 2001? (www.thestandard.com.au). We quote from his article;
"I did finally find the car I wanted by using the internet, even though I gave in to temptation one weekend and drove up and down auto-alley until I was exhausted. And the internet made it possible for me to find the car I wanted, with all the knick-knacks I was after, which I’d never have got by driving around looking. That’s because the car is six hours drive north of here. But the nice man at the yard said he’d send it down for me to look at before I decide to buy. Well the photos looked good" - and yes, he did buy the Landrover Discovery from www.bellbowriemotors.com.au.
"Just a short note to thank you all for looking after me whilst in Coffs Harbour. ... My only regret is that a company like yours doesn’t operate here in Canberra. ... I have never bought a car over the internet before, but it appears if the details are very accurate and the company is reputable, then it may be the way to go in the future. I will certainly keep an eye on the internet for other Volvos should I decide to change my 850.
David & Sue Boughton
"Just thought I’d convey my thanks and appreciation to you and your company’s thoughtful assistance with the purchase and delivery of my long awaited Suzuki Vitara automatic soft top. It’s a pity the big adventure is all over.
It went like a dream on the drive back to Perth from Melbourne - even my wife was impressed.
All in all it was a fabulous experience, thanks mainly to the integrity of all concerned. I wish you and your company lots of success. Thank you again.
Graham lives in Perth - we trucked his car to Melbourne where it was cleaned and delivered by another dealer before Graham and his wife drove back to Perth. - very keen !